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Returns And Exchange

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit/ exchange only, no refunds shall be provided. For this purpose, we must receive the merchandise within 5 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you.

  • Goods will be returned only if they are returned in their original packaging.
  • We do not provide a refund on any goods sold.
  • Goods once sold can only be exchanged for replacement or store credit if they meet our terms and conditions.
  • The account credit shall be valid for a period of 6 months from the date of issue.

All conditions applicable to the return of goods shall also apply to the exchange of goods. To return an item, the customer must write to us at sales@maisaraclothing.com or WhatsApp us on 9811308915.

We are not liable for any damages caused to the product during transit.

Our terms and conditions pertaining to returns and exchange is as follows:- If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy are, however, subject to the following:

  • Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. please inform our customer care department in the event of any Goods/products delivered without tags
  • Unidentified returns may be returned to the sender.
  • Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
  • All custom made orders are non-returnable.
  • In case of any return/store-credit or alteration, the shipping charges will be borne by the customer.
  • We may accept returns for account credit only. For this purpose, the customer needs to notify us within 2 days from the date of delivery.
  • No refunds at all shall be provided in any circumstances. All faulty items will be replaced or the necessary store credit given if the same is not available in store.

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